ServiceNow agents

Enables users to search for contacts from a ServiceNow instance.

Create an OAuth client application in ServiceNow

1. Refer to ServiceNow's documentation to create a new OAuth client application in your ServiceNow instance:

   • On the "What kind of OAuth application?" page, click the "Create an OAuth API endpoint for external clients" link.

   • In the "Redirect URL" field, enter {ORG_ORIGIN}/agent/servicenow/response (replace {ORG_ORIGIN} with the correct origin for the org, e.g. https://{ORG_NAME}.is.here.io).

   • For the "Default grant type" dropdown, select "Authorization Code".

2. Once created, view the newly created OAuth client application and copy the Client ID and Client Secret values, as they will be used in later steps.

Add the agent in Admin Console

If this agent is enabled for your Enterprise Browser Instance (it can be enabled upon request), follow these steps:

1. In the Admin Console, navigate to the Content page. Click Create and then Agent.

2. Select ServiceNow.

3. Add a Description or keep the default one provided. Enter the ServiceNow Instance URL, Client ID, and Client Secret values provided by ServiceNow in the previous section.

4. Click the Grant Access button. Choose which users or groups need access to the agent.

5. Click the Create Agent button. The agent is added to the Content page, but not yet activated.

6. To activate the agent, click the Action ⋮ menu on the agent and select Activate.