Content

Content refers to websites and web applications that users can access through the Here™ platform. You can customize the configuration of content items and specify which users or groups can access each item.

Content information is managed in the Content page of the Admin Console; this is the third item in the left-side navigation panel.

For any content item, you can configure a large number of settings to customize users' experience with the content. While many of these settings are optional, the most important ones are grouped under Basics and Access.

Key categories of settings include the following:

• Basics: Core details about the content item, such as the title and URL.

• Access: Rules specifying which users or groups can view or interact with the content.

• Redirects: Settings for managing how users are redirected to content.

The interfaces for adding and editing content items show the same settings, enabling you to manage existing content or configure new content consistently.

Add a content item

1. Click Add Content.

2. Configure the settings, including Basics and Access.

3. When you are finished, do one of the following:

   • To save the content item without publishing it to users, click Save.

   • To publish the content item so that users can access it, click Publish.

Edit a content item

1. In the Content page, use the search bar to find the content by its name or ID. You can also scroll through the list of content items to locate the one you want to modify.

2. Click the Action ⋮ menu on the right end of the item's row.

3. Select Edit, and update the desired settings.

4. When you are finished, do one of the following:

   • To prevent users from accessing the content item, click Unpublish.

   • To publish your changes to the content item, click Publish.

Categories of content settings

Basics

The Basics section is where you configure the key settings for a content item in the Here™ platform. This section helps define the content's primary information, such as its URL and display name, as well as configuration options for enhanced access.

• In the URL field, enter the main URL where users are to be directed when they click on the content item. This is the primary link that the content points to. Ensure the URL starts with the correct protocol (https:// or http://).

• In some cases, content may require access to additional domains, such as region-based forwarding or domains required for authentication. Click Add Domain to add more URL fields.

  • The system automatically generates a list of patterns of accessible URLs based on the entered domains, including wildcards for subdomains and paths.

  • If you add a URL field you don't need, click the trash can icon to delete it.

• The system automatically populates the Name field based on the title of the web page at the first listed URL. You can edit this name, which is the display name for the content item in the Here™ platform. Choose a name that is descriptive and easily identifiable by users.

• The system automatically populates the ID field based on the title of the web page at the first listed URL. You can edit this ID, which must be a unique identifier across all the content items, as it is used internally. As a best practice, use a standardized format for IDs, such as lowercase, hyphen-separated.

• (Optional) You can add a custom label to the content item. This label is typically used for internal reference purposes, such as auditing or cataloging, and can include any relevant information that helps track the content.

  • Click Add Custom Label to add a Custom Label field.

  • If you add a Custom Label field by mistake, click Remove to remove it from the page.

• (Optional) For many types of web content, the system automatically populates the Icon field based on the favicon associated with the first listed URL. The icon helps visually identify the content. If it doesn't populate, or if you want to change it, you can upload an image file for the icon representing the content item. Image files for icons must be in JPG or PNG format and must not exceed 1MB in size.

• (Optional) Select the Featured Content checkbox to mark the content as featured. Featured content appears prominently in new tabs for users who have access to it. As a best practice, mark only the most relevant content as featured, to ensure that these items stand out to users.

• (Optional) Select the Allow Here API Access checkbox for content that requires access to the Here™ API. This setting is essential for applications that need to integrate with the platform's API services.

Access

The Access section defines which users or groups are permitted to view and interact with the content. Only the specified groups and users listed here have access to the content. This section is critical for ensuring that only authorized users or groups can view or interact with the content in the platform. It allows for precise control over access permissions.

1. Click Grant Users Access to add individual users or groups that should be able to access the content.

2. Use the search field to filter users and groups by name.

3. In the All listbox, select the checkbox next to the ID of any users or groups you want to have access to the content item. Selected users and groups are listed in the Selected listbox.

4. When you have selected exactly the users and groups you want to access this content item, click Grant Access. In the main Access section of the Content page, the users and groups you selected are shown in the table.

Redirects

In some cases, you might want certain users to be sent to a different domain or URL when they attempt to access specific content. Redirects offer flexible content routing, enabling different user groups to access customized content based on their needs.

The Redirects section enables you to define these alternative destinations for users or groups. You can also assign a custom logo for clarity.

Add a Redirect

1. Click Create New Redirect. The Create Redirect dialog opens.

2. In the Name field, provide a unique name to easily identify the redirect. This could represent a department, region, or specific group of users for which the redirect is intended.

3. Enter a Description to provide additional context for the redirect. This can help other admins understand the purpose of the redirect or the specific circumstances for its use.

4. Click Redirect Options. The Redirect Options view opens, which is similar to the Basics section.

   1. In the URL field, enter the main URL where users will be redirected when they click on the content item. This is the primary destination for the redirect. Ensure the URL starts with the correct protocol (https:// or http://).

   2. In some cases, content may require access to additional domains, such as region-based forwarding or domains required for authentication. Click Add Domain to add more URL fields.

   The system automatically generates a list of patterns of accessible URLs based on the entered domains, including wildcards for subdomains and paths.

   • If you add a URL field you don't need, click the trash can icon next to it to delete it.

5. In the Name field, provide a unique name to easily identify the redirect.

6. (Optional) For many types of web content, the system automatically populates the Icon field based on the favicon associated with the URL. The icon helps visually identify the content. If it doesn't populate, or if you want to change it, you can upload an image file for the icon representing the content item. Image files for icons must be in JPG or PNG format and must not exceed 1MB in size.

7. Click Select Users to specify which users or groups are to be redirected to the new URL:

   • Use the search bar to find users or groups by name.

   • Select the checkbox for users or groups that should be associated with this redirect.

8. When you've finished configuring the redirect, click Define Redirect.

Once a redirect is created, it appears in the Redirects table with the following information:

• Redirect Name: The unique identifier you provided for the redirect.

• Number of Users: This column shows how many users or groups are currently associated with this redirect.

• Date Created: The date when the redirect was originally added.

Edit a redirect

1. Locate the redirect you want to edit, using the search bar to filter the list if needed.

2. Click the Action ⋮ menu on the right end of the redirect's row.

3. Select Edit.

4. Modify the redirect settings.

5. Click Apply to save the changes.

Delete a redirect

1. Locate the redirect you want to edit, using the search bar to filter the list if needed.

2. Click the Action ⋮ menu on the right end of the redirect's row.

3. Select Delete. The redirect is immediately deleted.

Delete a content item

If a content item is no longer needed or is outdated, you can permanently remove it from the platform. Keep in mind that deleting a content item is irreversible. After a content item is deleted, it is no longer accessible to users, and all associated settings, permissions, and redirects are also removed. If you need to restore it later, you must recreate it.

Ensure that deleting the content item will not disrupt critical workflows for users. As a best practice, verify that no users or groups rely on the content item before proceeding.

1. In the Content page, use the search bar to find the content by its name or ID. You can also scroll through the list of content items to locate the one you want to modify.

2. Click the Action ⋮ menu on the right end of the item's row.

3. Select Delete. A confirmation dialog opens.

4. If you are sure you want to delete the content item, click Delete. Otherwise, click Cancel to avoid deleting the content item. If you confirm, the content item is permanently removed from the system. A success message indicates that the content item has been deleted.

Publish or activate a content item

Publishing or activating a content item makes it accessible to users based on the permissions and access settings configured for that content. Only published content can be accessed by users in the Here™ platform.

Content items that are published appear in the table of the Content page with Active in the Status column. Items that are not published appear with Inactive for the Status. You can publish or activate any content item with Inactive Status.

1. In the Content page, use the search bar to find the content by its name or ID. You can also scroll through the list of content items to locate the one you want to modify.

2. Click the Action ⋮ menu on the right end of the item's row.

3. Select Activate. The Edit Content view opens.

4. Make any necessary changes to the settings. Ensure that you’ve configured access settings correctly before publishing the content. Only users and groups listed in the Access section will be able to view and interact with the published content.

5. Click Publish App. The content item is published and is made available to the users and groups that have been granted access. The Status column for the content item changes to Active.

Unpublish or deactivate a content item

Unpublishing or deactivating a content item removes it from active use, meaning that users and groups with access permissions are not able to view or interact with it. The content remains in the Here™ Admin Console for future reactivation or further edits, but is inaccessible to users until it is republished.

All configurations, access settings, and custom labels for the content item remain intact after unpublishing. You can reactivate the content at any time without losing these settings.

Unpublishing content might disrupt workflows for users who rely on it. As a best practice, ensure that users are informed of the unpublishing ahead of time, especially if the content is critical to daily operations.

You can deactivate any content item that has Active Status.

1. In the Content page, use the search bar to find the content by its name or ID. You can also scroll through the list of content items to locate the one you want to modify.

2. Click the Action ⋮ menu on the right end of the item's row.

3. You can simply deactivate the item, or you can edit it and then deactivate it.

   1. Select Deactivate. A confirmation dialog appears.

   2. If you are sure you want to deactivate the content item, click Deactivate. Otherwise, click Cancel to avoid deactivating the content. After you confirm, the content item's Status changes to Inactive.

   Alternatively, if you want to edit the item:

   1. On the Action ⋮ menu, select Edit.

   2. Make any necessary changes to the settings.

   3. Click Unpublish. This button saves your changes and also deactivates the content item. There is no confirmation dialog in this case.